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Help centre

Our shop is open at the following times.

Tuesday10:00 AM – 4:00 PM
Wednesday12:00 PM – 6:00 PM
Thursday12:00 PM – 6:00 PM
Friday10:00 AM – 4:00 PM
Saturday10:00 AM – 4:00 PM
Sunday12:00 PM – 4:00 PM

Our opening times do not effect the processing and dispatch of Online orders.

We are located 10 minutes from Halifax in Sowerby Bridge, just off the main road. Our shop address is;

Unit 15, Asquith Bottom Mills, Sowerby Bridge, Halifax, HX6 3BT

Use the button below to get directions using Google maps.

Get Directions

If you prefer to collect your order from our shop, simply select the “Click & Collect” option during checkout.

We will email you once your order is ready to collect.

Our standard Delivery cost is £4.95. 

We offer free delivery for ALL orders over £50.00.

For more info see our delivery policy

You can check the status of your order the My Account section of our website.

You will also receive a confirmation email when your order is dispatched or ready for collection.

Where applicable we will provide a Tracking number and a link to the relevant Courier to track the delivery status of your order.

Alternatively you can view your order details using our order tracker found here – Order Tracker

No, Our shop is open 7 days a week. Feel free to visit the shop and browse our selection of products

We accept all major debit and credit cards for online purchases. All online payments are processed by Stripe Payments. 

If you are paying in store we accept Cash or Card payments

If you are not satisfied with your order and want to make a return, please review our Refund & returns policy for further details.

You can earn Woofy points every time you place an order online. You can then redeem your points for discounts on your future orders.

For further details please see Woofy Points & Rewards Page

If your order shows as “Pending Payment”, it may mean that your initial payment attempt was not processed, normally declined by your bank or card issuer.

You can pay for your pending order from the “My Account – Orders” page.

Orders pending payment will be automatically cancelled after 24 hours.



woofy treats

Still have a question?

We’d love to hear from you!

If you have any enquiries about our products or services, please don’t hesitate to get in contact with us using one of the methods below.

Our customer service team are online between 10am and 4pm, Monday – Friday. We aim to reply to all enquiries and messages within 1 working day.

Live Chat

Live chat is available between 10am and 4.00pm. If we aren't available leave us a message and we will get back to you ASAP.


We aim to respond to all email enquiries with 24 hours.



Give us a call. A member of our team will be on hand to deal with your query

01422 485442

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